Q. How do I make a purchase on Dr Esènce?
To make a purchase:-
Q. What are the payment methods available?
Dr Esence offers various kind of Payment Methods as shown below:-
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that has been made?
Yes, only if the order is still on pending status.
- Please send an email to our customer service email at firstname.lastname@example.org with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or that have been shipped will not be cancelled.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM)
Q. How long does the delivery usually takes?
Delivery usually will take about 2 to 7 working days
Q. I still have doubts!
Sorry that we're unable to clear your doubts in our F.A.Q page. Please kindly send us an email to email@example.com if you still have any doubts