FAQ

Q. How do I make a purchase on Dr Esènce?
 

To make a  purchase:-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed to pay for the products.
  3. You will reach a log in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you will need to register an account before you can proceed to your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click the “next” button.
  6. Next, you'll need to choose your payment method then click the “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?

Dr Esence offers MOLPay (Credit/Debit Card or Online Banking) as our payment gateway

Q. How to change my account personal information and shipping address?

  • Log into your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill in your email that was used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that has been made?

Yes,  only if the order is still on pending status.

- Please send an email to our customer service email at customer@dresence.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or that have been shipped will not be cancelled.

Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM)

Q. How long does the delivery usually takes?
Delivery usually will take about to 7 working days

Q. I still have doubts!

Sorry that we're unable to clear your doubts in our F.A.Q page. Please kindly send us an email to info@dresence.com if you still have any doubts